problem with printing

[mns9939]

Hi,

I have a report written in Crystal Reports 8.0. When i view this report with in the browser and print it, it prints fine. How ever, if i choose multiple copies to print, say 2 copies, it print 4 copies. If i choose 4 copies, it prints 16 copies.
how do i solve this?

any help given asap is greatly appreciated.

Thanks,

 

[losthorizon]

I think the key words here are: "view this report within the browser." Do you really HAVE TO print the report from there? Are you attempting to send the report over the web, so that someone else can print it? If so, have them try it and see what their result is. When you "print preview" the report, and attempt to print it out, do YOU get multiple copies also?

 

[mns9939]

The report is viewed from within a web application. The users have complained about this multiple copies problem.
It prints "exponentially" i.e 2 times2, 3 times 3, 4 times 4 etc.
from within Crystal Reports, there is no printing problem. Only when the report is viewed from within the web application and printed, the problem shows up.

 

[Guest_imported]

Found this on the Crystal Support website - apparently it's a known issue with a solution. Hope it helps.

http://support.crystaldecisions.com/kbase/c2006483.asp?AJID=CD4B4B354DFAA84BAB7B07F19583350E