Problem with new user account...

[campbmb]

I'm using Crystal Enterprise 9. This has been installed fairly recently, and I have just been in the process of getting all of the reports published. I have been using the default Administrator account sign on, and everything has been going smoothly. I tried to create another user "Public" and I was able to without a problem, but when I try to sign on to Eportfolio with this new user account, I get this message: "There was an error retrieving data from the server: Access is denied." I can get into CMC, though. So then I went back into CMC under the Administrator account, and tried to change the password for the Public account just to see, and I get this error: "You do not have permission to perform the requested action. Please contact your system administrator for details." I don't understand why it won't let me change that when I'm using the Administrator account. And why can't I sign in to Eportfolio? Does anyone know what my problem is?! Thanks in advance!

 

[synapsevampire]

Hmmm,can't recall, Public might be the default account in CE, which has special coding and provisions, I'd guess that is your problem.

Try deleting it and create one called generic or some such.

-k

 

[campbmb]

Thanks for the suggestion, but it didn't work. I got rid of "Public" and added "generic" and I'm getting the same message when logging into Eportfolio with the user name "generic," even though I'm able to get into CMC with it. I don't understand that and also why I am having problems editing other user info when signed in as Administrator. Any other ideas? Thanks again.