problem with multiple MOH files

[IPGuru]

we have an IP500V2 that has a MusicOnHold.wav file installed that plays fine but if we try to add a 2nd wav file bu uploading in to the system/primary directory as per the docs & configure it as an additional MPOH file all that is generated is comfort beeps for calls to lines that use the 2nd MOH source


firmware version is 11.0.4

Has anyone else seen this

Do things on the cheap & it will cost you dear

ACSS

 

[Westi]

how long is the file?
the first one can be 90 seconds and all subsequent ones are restricted to 30 seconds if I remember it right

Joe
FHandw, ACSS, ACIS

 

[sizbut]

Check the files are still there. IP Office will let you upload them, but if they don't meet the system requirements for format and length it will after a while delete the file.

Stuck in a never ending cycle of file copying.

 

[IPGuru]

The files Have not be deleted.
& I have tried with a short file even though the docs day max length 90 seconds


Do things on the cheap & it will cost you dear

ACSS

 

[budbyrd]

Most of the problems I have had with MOH files is the format is wrong. Here is the proper format.

https://ipofficekb.avaya.com/busine...n/index.htm?adding_a_music_on_hold_file_2.htm

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'