Problem with incoming and outgoing calls 1

[j0ker69]

Hi,
I have created an H323 Trunk Group with Site Administrator 5.0 and compared to the QSIG old group when I receive a call I have always double 00 before the number and if I want to call a number from a missed call, it add me 9 before the number.
Where I can change this two prefix types?
Thank in advance.

 

[j0ker69]

I realized that the double "0" problem happens only from MD110 incoming calls, not for example from other Avaya or Cisco PBX

 

[kyle555]

Depends.
IP Phones in their settings file have enhanced local dialing rules you can work with, as below.

Also, in CM you can have uniform dial plan entries or calltype analysis that take "9-00-EXTN" and strip the leading digits you don't want and route back out the QSIG trunk.

You're probably getting 9 because of the phones settings to enable calling back from the call log, and getting 00 because that's what the far end PBX is sending. There is a particularly uncommon circumstance where your CM might be adding the 00 if you've defined changing incoming calling ID for a particular reason, but it is very unlikely.

#############  ENHANCED LOCAL DIALING RULES  ###############
## 
## These settings affect certain dialing behaviors, such as
## dialing numbers from the incoming Call Log or from web pages
## Please note that the enhanced local dialing rules are not applicable 
## when using 96x0/96x1 H.323 phones in IP office environment.
##
##   Dialing Algorithm Status
##   Controls whether algorithm defined by parameters in
##   this section is used during certain dialing behaviors.
##     0 disables algorithm.
##     1 enables algorithm, but not for Contacts (default). For B189 H.323 only, value 1 has the same meaning as value 0
##	 since B189 does not support call log application and WML browser. 
##     2 enables algorithm, including Contacts (96xx SIP R2.0 and later, 
##	96x1 SIP R6.0 and later, 96x1/B189 H.323 6.6 and later, H1xx SIP R1.0 and later)
## SET ENHDIALSTAT 1
##
##   Country Code
##   For United States the value is '1'
##   Valid values 1 to 999. The default value is 1. 
##       H1xx  SIP  R1.0 and later
##       96x1 H.323 R6.0 and later
##       96x1  SIP  R6.0 and later
##       96x0 H.323 R1.0 and later
##       96x0  SIP  R2.5 and later
## SET PHNCC 1
##
##   Internal extension number length
##   If your extension is 12345, your dial plan length is 5.
##   On 46xx phones, the maximum extension length is 10.
##   On 96xx phones, the maximum extension length is 13.
##   This value must match the extension length set on your
##   call server.
##   Valid values are 3-13. The default value is 5. 
##       H1xx  SIP  R1.0 and later
##       96x1 H.323 R6.0 and later
##       96x1  SIP  R6.0 and later
##       96x0 H.323 R1.0 and later
##       96x0  SIP  R2.5 and later
## SET PHNDPLENGTH 5
##
##   International access code
##   For the United States, the value is 011.
##   Valid values are 0 to 4 dialable characters (0-9,*,#). The default value is "011".
##       H1xx  SIP  R1.0 and later
##       96x1 H.323 R6.0 and later
##       96x1  SIP  R6.0 and later
##       96x0 H.323 R1.0 and later
##       96x0  SIP  R2.5 and later
## SET PHNIC 011
##
##   Long distance access code
##   Valid values are 0 through 9 and empty string. The default value is 1.
##   if no long distance access code is needed then SET PHNLD "". 
##   This parameter is supported by:
##       H1xx  SIP  R1.0 and later
##       96x1 H.323 R6.0 and later
##       96x1  SIP  R6.0 and later
##       96x0 H.323 R1.0 and later
##       96x0  SIP  R2.5 and later
## SET PHNLD 1
##
##   National telephone number Length
##   For example, 800-555-1111 has a length of 10.
##   Valid values are 5-15. The default value is 10.
##   This parameter is supported by:
##       H1xx  SIP  R1.0 and later
##       96x1 H.323 R6.0 and later
##       96x1  SIP  R6.0 and later
##       96x0 H.323 R1.0 and later
##       96x0  SIP  R2.5 and later
## SET PHNLDLENGTH 10
##
##   Outside line access code
##   The number you press to make an outside call.
##   Valid values are 0 to 2 dialable characters (0-9, *, #). The default value is 9. 
##   This parameter is supported by:
##       H1xx  SIP  R1.0 and later
##       96x1 H.323 R6.0 and later
##       96x1  SIP  R6.0 and later
##       96x0 H.323 R1.0 and later
##       96x0  SIP  R2.5 and later
## SET PHNOL 9

 

[j0ker69]

Thanks.
After restarted the phones, the problem seems to be disappeared. Monday morning I'll have a look to that rules and the PBX configuration.

 

[kyle555]

If the problem disappeared after rebooting the phones, I would strongly suspect that the phones did not get their settings file this time. While that may have fixed this particular problem, I'd double check that you didn't make any more problems!