Problem with Hunt groups looping and not forwarding to AA 1

[antonelli]

First thanks for any and all help I am stumped on this issue.

Here is my setup.

Calls come in

Hunt group (Operator)
With one user (front desk)

If they don't answer it goes to a secondary hunt group
with several users.

If they don't answer it overflows goes to an Auto attendant.

The problem is that all of the calls loop between the first and second HG and never go to the AA.
Now if I call internally it goes to the AA. And if I turn off all the extensions in the secondary HG it overflows fine to the AA.

Here are the settings I have.

IP Office 500 R5(15).
Embedded Voicemail

OperatorHG
with 1 user (frontdesk)
Collective call waiting
Overflow mode: Group
No answer time 20
Overflow time: 20
Overflow group: NoOperator

NoOperator
with 6 users
Collective call waiting
Overflow mode: Group
No answer time 15
Overflow time: 15
Overflow group:fallbackAA

FallbackAA
1 user set to Forward directly to our AA
Ring mode sequencial.


Is it possible that the configuration is corrupt or I'm doing something wrong?

Thanks again for any insights and help.

Parke

 

[amriddle01]

The group fallbackAA needs to go in the first groups overflow list after nooperator group not the second groups

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[antonelli]

Its that simple? I am so annoyed I didn't see that. Thank you so much.

Now one other question. If our front desk leaves and isn't covered. Is there are way to have her extension in the cycle bypassed?

No Operator --> AA

instead of this.

operatorHG -> NoOperator hg --> AA

 

[DigitelD]

Have her logout of the hunt group.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[amriddle01]

Indeed, both questions are that simple to solve

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

Or put the group in noght service with the other group as destination but then you need to have that AA group in the overflow again


BAZINGA!

I'm not insane, my mother had me tested!

 

[antonelli]

Thanks for everyones help (although I do feel quite silly when I saw how easy it was).