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Problem with embedded Excel Object in Word 2

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lhuegele

IS-IT--Management
Jan 24, 2002
886
US
I'm having a strange problem that I hope someone here can help me with.

We are running Office 2003 Enterprise with all the latest patches applied. We have a Word document that has an embedded Excel object. For all but 2 users, when you double-click on the Excel object, the spreadsheet opens up for editing.

For the other 2 users, they get the following errors:
"Microsoft Office Word can't start the application required to open this object. An error occurred and this feature is no longer functioning properly. Would you like to repair this feature now?"

If you click YES, then you get "Installing components for Microsoft Office Word - Installing: Application server". This process then fails with the error "This object was created in Excel. This application is not available to open this object. Make sure the application is properly installed and that it has not been deleted, moved, or renamed.". This is also the same error you get if you click NO above to repairing the feature.

Office has been removed and reinstalled and still this problem persists. Any ideas on what this might be caused by or how we might fix this?

Thanks in advance for any help!
 
Thanks for the reply xlhelp. The KB article you site doesn't help me in this case because we are all using McAfee Virusscan Enterprise 8.0, not Norton. Also, I double-checked and the "ignore other applications" button is unchecked.

Any other ideas on what might be causing this? Just a reminder that it doesn't happen except for 2 users. All other users have no problem with this.

Also, I forgot to mention that Office is a FULL install.

Thanks,
 
Did you at some point have Norton installed? If so, look for OFFICEAV.DLL file. That may be the culprit. Else, if there is an error log, look for a DLL that may be causing the problem.

Also, go to Windows Explorer, Tools, Folder Options, File Types, select XLS, click Advanced, select open, click Edit and make sure Use DDE is checked and that DDE Message reads: [open("%1")] or similar.

Member- AAAA Association Against Acronym Abusers
 
OFFICEAV.DLL wasn't found on my system and we've always been on McAfee.

DDE is checked already and the DDE message matches what you typed above.

Any other suggestions?

Thanks!
 
Is it possible that you have an Embeded object inside an Embeded object?

If one double clicks on the second object, this error could occur. Other than that fresh out of ideas.

Member- AAAA Association Against Acronym Abusers
 
Thanks for trying to help anyway. It's not a double-embedded object (checked that first), and again it works fine for all but 2 people. Very strange.

Does anyone else have any ideas that might help?

Thanks!
 
Are you sure all are on same service packs?

Lilliabeth
-Why use a big word when a diminutive one will do?-
 
Hello Lilliabeth. I am 99% sure the answer is yes, but will double check.

Thanks,
 
Yes, 2 people, side-by-side, both running ths same version of Word - same service pack.

When one double-clicks on the embedded Excel object, it opens "inside" the word document for editing.

The other one double-clicks on the Excel object and gets the errors above in my first post.

Very strange.
 
Have you logged on yourself on the machine and tried it? May be as an administrator, also?

And if that work, you have got something funny going on with local user profile. Just rename the profile and create another one.

Member- AAAA Association Against Acronym Abusers
 
Hi lhuegele,

Have you tried running 'Detect & Repair' from Word's Help menu for the two problem PCs? Also, do those PCs have any apps/Word add-ins the others don't (or vice-versa)? If so, see if making sure they're all configured the same resolves the issue.

If it's not that, does the same thing happen if someone other than the 'normal' user logs on to those PCs, or if the users of the affected PCs log on to other PCs? If so, it's probably a user profile issue.


Beyond that, try the cures outlined at:

Cheers

[MS MVP - Word]
 
Actually, the first thing we did was make sure that this was not a user related issue. The same users with the problem can log-in to other machines and it works fine. Also, logging in as administrator doesn't help on the effected machines.

Haven't tried the "Detect & Repair" yet, doing that now and will let you know if it helps.

Thanks,
 
Ok, the "detect & repair" didn't help. I'm reading the forum entry macropod listed above to see if anything in there can help with this.

Thanks,
 
This sounds silly, but can you go into Control Panel, Regional and Language Options, Language Tab, click Details and see if under Installed Services you have Handwritng analysis installed. If it is, Remove it.

Member- AAAA Association Against Acronym Abusers
 
Nothing sounds silly at this point xlhelp. Handwriting recognition was installed. I removed it and that didn't help. I also followed the suggestions from the forum above in macropod's post, and nothing there helped either.

Got any more things I can try? :)
 
You probably did it. Bur, just making sure. You did do a complete shutdown and reboot?

Thx

Member- AAAA Association Against Acronym Abusers
 
I did a complete shut-down and restart - no help.

Here is some new information that may be a clue to the problem, I'm not sure...

If I open Excel first, then open my Word document, the Excel object in my Word document works as expected (i.e. double-click on the object to edit it.) However, if I switch to Excel, then back to Word, even without double-clicking on the embedded object, I get the following C++ error:

Microsoft Visual C++ Runtime Library
Runtime Error!
Program: c:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE

abnormal program termination

Could this problem be related to Visual C++ somehow?
 
As long as I don't switch between Word and Excel, I can edit the embedded excel sheet, make my changes, and save those changes in Word just fine.
 
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