Problem With DS30

[sheldoom]

Had a customer that had issues with reboots running 9.1.4, after patching to the system to 9.1.12, all came up good except one DS30 on the expansion card. The expansion card has -

Port 9 - Phone 30
Port 10 - Phone 30
Port 11 - DS30
Port 12 - Phone 30

The Phone 30s all work fine. Replaced the DS30, good module (status light blinking green), plugged in,rebooted, module went to Amber/red. It seems connecting the DS30 to the expansion card killed it.

Should I replace the expansion card, the control unit, both, something else? Anyone seen this before?

Thank you

"It's all ball bearings these days" Fletch F. Fletch

 

[budbyrd]

It should go amber/redish as it updates the firmware. If it cycles green and red it is usually a PC plugged into one of the ports.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[critchey]

You dont state either way when you plug in this DS30 do you have all the phones already plugged in to the DS30 or is it an empty module? If you have the phones plugged in try with nothing plugged in and see if it does the same thing. If it does not try plugging in phones one at a time and you will likely find one cable/phone with an issue (or something plugged in that shouldnt be). If it does do the same thing try a different/unused expansion port just to rule that out. You are using the shielded cable that comes with the module?

The truth is just an excuse for lack of imagination.

 

[sheldoom]

Sorry! no phones plugged in, module was plugged in for hours and was still amber/red. We are using an Avaya shielded expansion cable,there are no unused expansion ports.

"It's all ball bearings these days" Fletch F. Fletch

 

[sheldoom]

The DS30 was working fine before the upgrade.

"It's all ball bearings these days" Fletch F. Fletch

 

[critchey]

You are using all 4 in the expansion card AND all 8 in the back of the unit?

The truth is just an excuse for lack of imagination.

 

[sheldoom]

Yes, all expansion ports are used

"It's all ball bearings these days" Fletch F. Fletch

 

[critchey]

If you have another DS30 you can try this module on that port.

The truth is just an excuse for lack of imagination.

 

[sheldoom]

Already tried 2, all of them did the same thing

"It's all ball bearings these days" Fletch F. Fletch

 

[Z-man]

can you see the module in System Status? What modules do you show for the entire system? and what versions of software are showing up?

 

[sheldoom]

Here is what's in SSA

Module 1 - ATM16 - 9.1.12.0.213
Module 2 - DS30B - 9.1.12.0.213
Module 3 - DS30 - 9.1.12.0.213
Module 4 - DS30B - 9.1.12.0.213
Module 5 - DS30B - 9.1.12.0.213
Module 6 - DS30B - 9.1.12.0.213
Module 7 - DS30B - 9.1.12.0.213
Module 8 - DS30B - 9.1.12.0.213
Module 9 - Phone 30 - 9.1.12.0.213
Module 10 - Phone 30 - 9.1.12.0.213
Module 11 - not present
Module 12 - Phone 30 - 9.1.12.0.213

"It's all ball bearings these days" Fletch F. Fletch

 

[Z-man]

What happens when you move the Phone 30 from expansion port 12 to expansion port 11? does it come online?

if you cant get any module to work on that port, you might have just fried the port on the upgrade.

That sure is a lot of phones on your IP Office. I can understand it is probably a nightmare to troubleshot this since you have to reboot to test.

 

[Okkie26]

Did you use the YELLOW lead to connect to the DS30?

 

[sheldoom]

Update: this morning I worked with an onsite tech and we replaced the DS30, Expansion cable and Expansion card.

After the Control unit came back up, I saw the DS30 pop up in SSA, with 9.0.5 firmware. Then it was gone. I assumed it had restarted to load firmware. After 20 minutes the module went back to amber/red status light, link alarm in SSA. So, the control doesn't see the DS30.

The module shows now in Manager with 9.0.5 firmware, not 9.1.4 that it had before the upgrade or 9.1.12 that it should have. So, this module was initially discovered by the control unit, indicating good connectivity after the reboot.

I thought their might an issue with the firmware on the SD card, even though the other DS30s updated fine, so I went to Embedded File Management and could see no files, all was blank. I know the files transferred after the upgrade, the SD card is 56% full and there are no other indications of an SD card problem.

"It's all ball bearings these days" Fletch F. Fletch

 

[IP Office Tech]

Sometimes with these firmware issues is download fresh bins zip from Avaya Support. Then use the Upgrade Wizard even if it's the same release it will push new files. Can right click and point wizard at freshly downloaded Bin files to just the affected DS30 or whatever Module. (might have to guess at which is what since names are a jumble of characters).

IPO ER

 

[critchey]

With a system this big is it running voicemail pro? If so you can shut down the SD card while it is running (via manager), take the card out, and verify the files with a SD card reader and Windows explorer. You can run 2-3 hours without the SD card in this fashion but if you have embedded voicemail it will go down but if you have voicemail pro you are good. Verify the files in the primary folder maybe even copy them again just to be sure.

If your system>primary folder really is blank you have a much bigger issue here lol.

The truth is just an excuse for lack of imagination.