Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

problem with disconnection of calls 2

Status
Not open for further replies.

ganeshsivaprasad

Programmer
Nov 22, 2011
16
SA
Hi,

Today i encountered an another problem.embedded voice mail is installed in a site. If an outside caller dials, either he can go directly to the respective person by dialing his extension or press 0 for operator assistance. I tried it myself. I pressed 0 and it rung at the operator phone. there was nobody to take the phone, and after a few rings automatically went to voice mail to leave the message. On hearing this, i disconnected the call. I monitored the trunk line at SYSTEM STATUS and found out that instead of getting disconnected, it is going to some # voicemail reception. After about 25-30 seconds, the trunk line gets cleared. The problem is that for the 25-30 seconds, if any other user tries to call this line, it shows user busy.I want to rectify this as the problem happens on the main line they have published in the visiting card. I wish some one helped me...tyvm
 
Did you configure the analog disconnect timers?


BAZINGA!

I'm not insane, my mother had me tested!
 
Not hat easy I'm afraid, it also needs configuring by the line provider :)

NTE-wave-logo-for-a4-header.gif
Not happy with Avaya ATM....
 
@amriddle01.....bro, i work in a shithole called saudi arabia...it is better continuing with the delay rather than ATTEMPTING to obtain details from the provider..other than getting provider details could you please suggest any alteration in values regarding "disconnect clear" or selecting the busy tone detection in SYSTEM>TELEPHONY>TELEPHONY>TONES&MUSIC.in the current config it is given unchecked.....
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top