Problem with Cisco VPN Client Uninstall

[stpimpernel]

Hey

I've got a problem with fixing a corrupted Cisco VPN Client (v4.8.01.300) and a desire to update to the latest version.

This is what I've done thus far.

- tried installing 'over the top' (using VPN Client Software for 2000/XP - InstallShield "vpnclient-win-is-5.0.0340-k9") but return the error; "The Cisco Systems VPN Client installation has detected that an MSI based Cisco System VPN Client is installed. Please uninstall this client before continuing with install.

- looked for the uninstall program in Add/Remove programs. It is not there.

- I downloaded "The Windows Installer Clean Up Utility" but this does not list the Cisco VPN Client.

- began uninstalling the program manually as directed by

http://www.cisco.com/en/US/products/sw/secursw/ps2308/products_tech_note09186a0080094b7f.shtml

but this destroyed my network and I had to rebuild my TCP/IP stack (using "WinXP CD") and WinSock (using "WinSock XP Fix.exe")
NB I was unable to complete part of step 6 "The Original Equipment Manufacturer (OEM) enumerations of the dne2000.inf and dne2000.pnf files. The OEM enumeration .inf file is a file called oem<some numeric value>.inf. For example, files could be called oem2.inf and oem2.pnf." as I had no idea with oem*.inf to delete as I have over 80 oem*.inf in my Windows directory.

- I was able to delete manually the Cisco VPN network connection by uninstalling the device in "network connections".

- I am still able to access the client via Explorer - Program Files but am unable to establish a connection or set MTU (stating the program is not installed).

- I finally re-tried installing the older Cisco VPN Client (VPN Client Software for 2000/XP - Microsoft Installer vpnclient-win-msi-4.8.01.0300-k9) but no success.
The installer begins its process (with the screen windows flashing a couple of times with the installer briefly flashing in the "notification area" on the task bar.
I have noted that a process called "msexec.exe" appears 3 times in "Windows Task Manager" and then drops back down to 1 with no further progress.

- I also tried to installing a different package of the latest Cisco VPN Client (VPN Client Software for 2000/XP/Vista - Microsoft Installer vpnclient-win-msi-4.8.01.0300-k9) with a similar outcome.

I am using WindowsXP (all patches installed)

So what's next peoples

 

[burtsbees]

Well, first off, painstaking as it may seem, you could have opened each oem*.inf file and it would have given you a clue as to what it is, I would think. Also, it clearly states the dne2000.inf and dne2000.pnf files---if they are not in the drivers or inf folders in system32, then don't worry about it. If all files are deleted from the registry, then you can do a search for, say dne. One last thing you could do is System Restore. Then reinstall the earlier version (WITHOUT all the bugs).

Burt

 

[stpimpernel]

Got it sorted now.

The problem must have been the oem*.inf files.

Thanks for your help, Burt

 

[EagleinChains]

scarletpimp, do you mind posting what you did to solve this. I'm experiencing the exact same problem and also did the exact same steps you did to no avail. Thanks

 

[stpimpernel]

EagleChains

I completed the uninstall as detailed in

How to Manually Uninstall the Cisco VPN Client 3.5 and Later for Windows 2000 and Windows XP

Note in Point 6
The Original Equipment Manufacturer (OEM) enumerations of the dne2000.inf and dne2000.pnf files. The OEM enumeration .inf file is a file called oem<some numeric value>.inf. For example, files could be called oem2.inf and oem2.pnf.

This involved searching through each of the oem*.inf files (there were 87 of them) for the text string that noted the value dne2000.

I was able to do an explorer search which checked for "containing text" which narrowed down the search.

Once the files were deleted, I was able to reinstall the latest version.

Hope that helps