Problem with BCM 400 ver 3

[robing]

We are using the Nortel 400 ver 3.0 and have been having nothing but problems with the call monitoring software. We've installed the software on a completely patched to date Windows XP Professional box. It is connected through to the BCM through a switch.

The software seems to work for about 3 days to a week and then it quits. It seems to lose the ability to log on and send/receive updates.

We've been talking to our ISP about it, but so far have had little luck. Does anyone know anything about this hardware/software?

 

[robing]

Just to provide some additional information:

The call monitoring software is the Call Center Reporting 3.0 Master Client Software Ver: 3.0.026.

There were no error messages, just that when we try to synchronize the master client app to the BCM to download the skill-set and agent info, it fails to connect. The app just times out after about 480 sec. I think it said "Timed Out 480 sec". Normally it would take under 5 sec.

 

[3Sixty]

There is a few patches for the BCM 3.0 but you would be better contacting your vendor to upgrade to the latest BCM software 3.6. The reports are better the information is stored on a PC.The reporting software has a few problems but if you use the latest version seems ok providing all patches applied.

 

[robing]

Thanks for responding mrmarshall.

Is the upgrade free, or do we have to pay for it? If it's free, do you know where I can find a copy, if it is pay, is the price prohibitive?

Thanks!

 

[acewarlock]

There Free from Nortel, but your vendor may charge you for the install.We get them free from our vendor and we install them our selves.

 

[robing]

Ok. Thanks guys!

 

[3Sixty]

Hi robing

Are you in the UK?

If you are let me know and I might be able to help you out.