problem with ART - "You are not authorized to view this page"

[brothaluca]

Hi,

I have following problem:
I installed ART for the first time (CCM 4.1.3, ART 4.1(0.34) )
but when I try to access it (

https://X.X.X.X/art/Logon.jsp

)
I have following error: You are not authorized to view this page (error 401.1)
I get no login window, I tried with giving login/pass in URL (

https://admin:admin@X.X.X.X/art/Logon.jsp)

but still the same;
I can see error log in art directory with following records:

1003##$$AEFID$$####$$AEFID$$##java.sql.SQLException: [Microsoft][ODBC SQL Server Driver][Shared Memory]SQL Server does not exist or access denied.##$$AEFID$$##DbaDbConnect[connect]##$$AEFID$$##admin##$$AEFID$$##2005-09-21 12:51:20

and two such records appear after every server reboot;

Did you ever meet such problem??

Thanks in advance

Brotha

 

[pndscm]

To get to ART for the first time, set up any User in CallManager, Login through the Cisco CallManager Servicability pages, Tools menu. Then enter admin, admin. You will be prompted to give the CCM User administration rights. Once this is done, admin, admin will no longer function.

 

[brothaluca]

Hi,

Many thanks for your answer, but it didn't help;
I solved problem yet: all I needed to do was editing access to /art and /tomcat webpages/directories according to post by neon2000 (many thanks !!) which you can find here:

http://www.tek-tips.com/viewthread.cfm?qid=959329

it seems that in case of any additional plugins you have to edit access rights to web directories and it would solve problems with access/working

Regards

Brotha