problem while connecting service center

[prakashmuthu]

Hi

I am facing problem while trying to connect service center to my test environment.

service center is installed in test environment.
I pasted the following text in properties of my desktop shorcut of service center console icon.
"C:\Program Files\Peregrine\ServiceCenter\RUN\scguiw32.exe" -express:<here i gave test env ip address>.<i gave portnumber>

But i got the error message "Error connecting to server, server not up or wrong port specified, errno(10061)
xvmsg_hook: xprt_connect failed rc = 10061"

but i can able to connect production without problem.
what could be the problem?

Some one help me pls.

 

[jjoensuu]

Hi prakashmuthu,

first, are you sure the test server is up & running?

That there is not firewall or NAT that might mess up your connection?

And what version of SC is it?

cheers...

 

[prakashmuthu]

Hi,

I found the reason. service center license got expired. i have to renew the license.

Thanks for your kind reply.

Prakash

 

[prakashmuthu]

Hi Guys,

I have to renew the license for service center in test environment. I have got the valid auth code also.
how to update this auth code in service center.
How to update this? Please advise!

Thanks
Prakash

 

[cljen]

Hi,

Simply insert the code in the sc.ini file in the RUN folder. The line starts with 'auth:'.

Regards
Claus

 

[prakashmuthu]

Hi Claus,

Thanks! I have renewed the license.

Regards
Prakash