I am installing a Norstar system in my office that my company obtained secondhand. It is going to replace our current, ordinary phone system. I am totally new to installing PBX's and phone systems in general. I have been doing much research and experimenting and almost have the system ready to go. I have the extensions set up and working, and I am able to make and receive external calls from my meridian phones.
My problem is this: Our current phone system is hooked up to two external lines from our provider. I have taken both of these lines and connected them into the punch block that came with the norstar modem. However, I find that I am only able to make one external call at a time. If i call my cell phone for example, I will try to switch lines and dial 9 to make another external call, but all I hear is dead air. I am however, able to call extensions on another line. Does anyone know of a setting that I need to tweak to use both external lines at once? The model number on the Modular ICS KSU is NT7B53FA-93 if that helps. Any assistance would be greatly appreciated. Thanks!
My problem is this: Our current phone system is hooked up to two external lines from our provider. I have taken both of these lines and connected them into the punch block that came with the norstar modem. However, I find that I am only able to make one external call at a time. If i call my cell phone for example, I will try to switch lines and dial 9 to make another external call, but all I hear is dead air. I am however, able to call extensions on another line. Does anyone know of a setting that I need to tweak to use both external lines at once? The model number on the Modular ICS KSU is NT7B53FA-93 if that helps. Any assistance would be greatly appreciated. Thanks!
