Problem trying to use 2 printers

[heddoc]

I was successfully running Approach 97 under Windows 98, using the following feature: I need to print on special forms at times, on blank paper at others. The solution was to have an HP 1200 laser hooked to the parallel port and a Samsung M1210 laser hooked to the USB port. The specific printer was designated through "Print" commands in macros that I wote. I just updated to Approach 9.8 under Windows XP on a Dell D600, with the HP as the default printer. When I try to print to the Samsung, it goes to print spool and stays there. When I try to purge the spool, nothing happens until I close down Approach. Test page works ok, and if I manually print from within Approach (eg Ctr P) and designate the Samsung, it will go into terminal spool on the first try, then print properly on the second try. I tried making Samsung the default printer, I deleted the Samsung printer and driver and reloaded it (via plug-and-play), but to no avail. Any ideas?

 

[paulbent]

It appears that Approach isn't working too well with the Samsung driver for XP. You can try the following:

- See if Samsung has an updated driver on its web site.
- Experiment with changing the spooler data type and not spooling.
- Try installing the HP LaserJet Series II driver from Windows.

I also think there's a problem in 9.8 with two Print commands in one macro directed at different printers. I believe you have to put them in separate macros and run them in turn from a third macro.

Finally, there's a must have patch for 9.8. It fixes a problem where Approach crashes on switch to a multipage form or one with grouped objects:

http://www-1.ibm.com/support/docview.wss?uid=swg24004062

Paul Bent
Northwind IT Systems

http://www.northwindit.co.uk

 

[heddoc]

Thanks for your suggestions. The final solution came when I removed the Samsung printer and substituted an old HP Laserjet 6L that I was using at home. It' slower, but it peacefully works alongside the HP 1200.