Problem logging into PLDS?

[atcom]

Is anyone else having issues logging into PLDS? It immediately logs me out as soon as I enter my creds...

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Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM

 

[holdmusic34]

Yeah I had this 36 hours ago on a Logmein session with a customer while trying to get Admin suite. I ended up using IE as Google Chrome and Firefox were restricting the pop ups. PLDS was opening to a blank page. IE got me over the line.

IE11 just worked then for the critical patch using PLDS.

 

[amriddle01]

Funny thing is, Avaya support pops up saying IE isn't supported when you log in with it yet it's the only browser that works....you couldn't make this stuff up....only Avaya

 

[atcom]

Hmm, it's working under Chrome for me now - must have been a short-term thing yesterday. The screen literally said "Logging you out" as soon as I logged in!

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Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM

 

[telcoguy]

Avaya seems to be working on their SAP backend systems.
(Got a message saying that changes are being implemented, with scheduled downtime dates in Aug.)
PLDS is one of the systems involved.
I noticed that IE message too, but everything still works despite though..

 

[Bas1234]

Clear history and cookies helps sometimes.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[shardian]

I've had the same issue occur. However, I've found a little more about it. My company has 2 offices - 1 with a single internet connection, 1 with two internet connections. The offices are located in different states.
When trying to access PLDS from the site with 2 connections, I get the logged out message. When accessing from the site with the single connection, I can get in without any problems.

I've checked this out with multiple SSO accounts, and it seems to be some sort of blacklist for certain IP's. I've raised a ticket with ITSS so hopefully they can solve this one for us.

 

[holdmusic34]

Try cmd>
tracert

http://www.plds.avaya.com

I have the same problem with Tek-tips sometimes and need to restart the router. The problem is not tek-tips but in fact the nodes on the way to the site that shut it down.

Here's an attempted tracrt run just now.

C:\Users\XXX>tracert

http://www.plds.avaya.com

Tracing route to plds.avaya.com [198.152.212.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.XXX.XXX.XXX
2 3 ms 5 ms 12 ms 103.19.XXX.XXX
3 3 ms 4 ms 2 ms edge1-syd.d-express.net [103.8.135.33]
4 20 ms 14 ms 3 ms 27.111.243.125
5 4 ms 5 ms 3 ms xe-0-1-1.gw101.sy1.ap.equinix.com [27.111.240.14
4]
6 3 ms 5 ms 3 ms 202.68.67.41
7 4 ms 3 ms 3 ms xe-5-1-0.r05.sydnau01.au.bb.gin.ntt.net [202.68.
64.162]
8 165 ms 165 ms 165 ms as-2.r02.lsanca03.us.bb.gin.ntt.net [129.250.3.1
92]
9 191 ms 165 ms 166 ms xe-2-1-9.r20.lsanca03.us.bb.gin.ntt.net [129.250
.2.141]
10 164 ms 164 ms 164 ms ae-1.r04.lsanca03.us.bb.gin.ntt.net [129.250.5.2
]
11 193 ms 191 ms * los-brdr-01.inet.qwest.net [63.146.27.217]
12 * * * Request timed out.
13 229 ms 230 ms 229 ms 65.113.225.186
14 229 ms 230 ms 229 ms 198.152.166.8
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

 

[shardian]

Have gotten a response and closure to my ticket. They said they had a server issue (shocking I know!) and that its been corrected now.
Access to PLDS should be fine again.