problem, IPLDK-20 FORWARD EXTERNAL CALL TO VMIB

[nasca]

Hello everyone,
I almost completely finished to configure a PBX ipLDK-20, but I'm stuck on how to transfer a call from an outside line to VMIB.
I have recorded the GREETING message,
FORWARD CALLS,
2. Press the [SPEAKER] button.
3. Press the [DND/FWD] button.
4. Dial 1
5. Dial # for VMIBE
But if a call comes from an outside line (analog or ISDN) the phone keeps ringing with no answer.
But If I call the extension 11 from another extension works perfectly ...
I also tried to enable AUTO RING but without success.
Thank you all for any help.
Nasca,

 

[doktor]

You can only send calls to voice mail through a station number that has been diverted/forwarded to the VMIBE (Voice mail).
So, if your station number is 102 and you get a call for 103, then 103 must be diverted to voice mail by using the procedure described in your question above.

So from 103, do this:
FORWARD CALLS,
1. Press the [SPEAKER] button.
2. Press the [DND/FWD] button or dial 554.
3. Dial 1
4. Dial # for VMIBE

When a call is received at 102, just forward it to 103, and the caller is transferred to VMIBE.

///doktor
____________________________________

http://www.kandu.dk/spg153996.aspx

 

[nasca]

Dear Doctor, Thank you for your prompt reply,

So, it isn't possible to directly divert an external call to the answering machine but I have to make a "double" forwarding.
This evening I try and tell you if it worked.

Thanks again,

Nasca.

 

[doktor]

Yes, double forwarding is needed - to fwd to voice mail - in ipLDK, but it works in iPECS!

///doktor
____________________________________

http://www.kandu.dk/spg153996.aspx

 

[nasca]

Dear Doctor,
I tried to divert calls on the station 17 to the station 11 with the procedure:
554 - 1 - 11

and switch on the answering machine on the station 11 with:
554 - 1 - #

but unfortunately if I call the station 17 with another extension (eg, 10) the answering machine work well, but not with an external call.
Of course I configured the CO the ring assignment in PGM 144/145 for ringing on the station 17.
I also tried to delete all ring assignment and leave only 17 but still does not work.
The station 11 ring, but voice mail dont start...
Thank You in Advance,

Nasca.

 

[nasca]

Sorry for double post...

My system is:
ipLDK-20 OFFICE
firmware: IT66P-3.6Eh NOV/06
LCOB2 (2 analogue line card) + CPCU4 card
LANU card
VMIB card

 

[Thermus]

Hi Nasca

You can up grade to 3.9 software and use the group mailbox feature

 

[nasca]

Hi Thermus,
The only firmware that I found is a Spanish version (3.9Ec)
My firmware is an Italian version...
I would't want to risk losing all voice functionalities in Italian.
Why the firmware versions are different from one country to the other?
Thanks in advance.

 

[doktor]

The versions are the same. You set your country in PGM100.

///doktor
____________________________________

http://www.kandu.dk/spg153996.aspx

 

[Thermus]

Doktor is correct

The version is the same. Your VMIB will retain the original greetings.

Just make sure you take a download of your configuration before you upgrade.

 

[nasca]

Hi Doktor and Thermus,
I always have a bit of fear to make a firmware flash to a device, especially if a little older ...
I will try and I will tell ...
Thanks again.

Nasca

 

[nasca]

Ok problem solved:
In PGM450 -> CO Line Database Initialization
Re-assigned in PGM144 / 145 the ring assignment
For DAY 11-14-15-16
For others only 11 (DEFAULT)
I have changed SETTING DAY to NIGHT in station 11
Press the [DND / FWD]
press 2 for NIGHT
Press the [HOLD / SAVE] button
And finally ...
FORWARD CALLS,
Press the [SPEAKER] button.
Press the [DND / FWD] button.
dial 1
Dial # for VMIBE

Now it works perfectly !!!

Doktor and Thermus, thanks for the help!

Nasca