problem installing options after service packs are applied

[TranceformeR]

Hi,

I have Arcserve 2000 SP4 installed on around 30 servers.
These were all installed before I took over their administration and Arcserve was installed without the Alert option.
I want to send alerts via exchange rather than smtp which means I have to install the Alerter.

The problem is when I go to Add/Remove programs to change the Arcserve installation, it doesn’t recognise the Arcserve.msi from the original Arcserve installation directory…

Is there anything I can do without having to reinstall Arcserve?

Cheers,
Chris

 

[Cyklops]

What happens when you use the ARCserve 2000 CD-ROM and choose for modify ??

regards

 

[TranceformeR]

It asks me to tell it where the ARCserve.MSI is, I point it to the right one but it tells me that it's invalid.....

 

[TranceformeR]

I've had no joy on this subject.... Any ideas on how to avoid reinstalling everything just to install the Alerter??

Cheers,
chris

 

[JPCPB]

Greetings,

The only mention I can find of "arcserve.msi" on CA's website is:

http://forums.ca.com/eshare/server?...NDFULLY=0&EXPANDBRANCH=0&ASORT=565536&BSORT=4

A search on Google only shows this Tek-Tips page!

Sorry!

Kindest regards,

James