Problem Forward a Phone 1

[toast18]

Hey guys, This issue seems simple but I am stuck. When this user tries to forward his phone to an external number, the display shows "release and try again" internal DNs work.

REQ: prt
TYPE: tnb


TN 14 07
DATE
PAGE
DES

DES WGM
TN 014 0 00 07
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 190
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG4
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 2
HUNT 190
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 2
KEY 00 SCR 852 0
CPND
NAME name
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 7852 0
CPND
NAME name
XPLN 27
DISPLAY_FMT FIRST,LAST
02 CFW 16
03 TRN
04 AO6
05 MSB
06 MWK 190
07
08
09
10 ADL 16
11 ADL 16
12 ADL 16
13 ADL 16
14 DSP
15
DATE 1 APR 2013

Any ideas?

 

[StanleySteamer]

Start with CLS CFXA

 

[trvlr1]

Is he entering the number correctly, ie putting a 9 in front of the number etc? It needs to be entered as he would dial it.

 

[toast18]

Stanley,

Thank you so much.

CFXA fixed it. What exactly does CFXA mean/do?

 

[SL1M1]

CFXA = Call Forward External Allowed
'External Trunks'

Cheers!!