Problem adding agent in ARCServe 11.1 1

[mfc133]

I'm having a strange problem adding an agent to the list of Windows servers. I've tried adding the agent using auto-discovery and by specifying IP address, but it keeps telling me the connection was lost. The wierd thing is the server's name will appear in the auto-discovery list so ARCServe knows it's out there but won't connect to it. I've tried reinstalling the backup agent but got the same result. The server where the agent lives is a Win 2003 SP1 server, firewall is disabled. Also, I don't think it's a premissions issue either, ARCServe seems happy with the credentials I'm supplying and the agent is set to use the default TCP/UDP port of 6050.

Any ideas?

 

[davidmichel]

Try installing SP2 at both ends.

http://supportconnectw.ca.com/public/storage/downloads/nt/111/basb111-patchmenu.asp

 

[mfc133]

Thank you sir, worked like a charm. It's odd that this one server wouldn't connect as I'm running 6 other 2003 servers where I didn't have to bring the agents up to SP2 (one of them running on identical hardware and installed using the same image). I've seen ARCServe do stranger things before though. Thanks again