Probably a dumb question

[mucous]

Hello,

I was under the impression that NT 4.0 came with a remote agent type of software to access client machines for helpdesk/troubleshooting situations. I've checked out the CD and found no such deal. Can you please let me know what software this is. Can it be downloaded from Microsoft?
I'm a newbie admin, just taking over a small network, and interested in this type of feature. Any and all help is appreciated!!

 

[JohnCitron]

Sorry there isn't anything like that available directly within NT4.0. I am not sure how much you are willing to spend, but Microsoft offers their system mangement server or SMS which has remote control tools. There are other third-party tools available from IBM (Tivoli), Intel and others.

 

[mucous]

JohnCitron,

Was beginning to come to the that same conclision. Thanks for the info on where to look!

 

[lifto]

Try this. FREE and FAST. I use it to remote trouble shoot all the time.

http://www.uk.research.att.com/vnc/

 

[caddnima]

Try "TIGHTVNC" its free

 

[Aslamvs]

HI,

You can use "Dameware mini remote control" According to me this tool is prefectly disgned for Remote Trouble-shooting
You will get thsi tool on

http://www.dameware.com.

In this tool no need to install a server on a remote machine like VNC..etc.

Try this out.

HTH ========================================
If there is a will there is a way
========================================

 

[Grenage]

I second TightVNC. It's free and very good.

 

[mucous]

I checked out TightVNC last night. Installed on all machines on my home network. That's one nifty little program! I did run into some issues with one machine. The display kept turning black on the remote screen, preventing me from seeing one computer I was connected to, but all the others worked just fine. Will definitely consider using on my work system. Besides...the cost was just right!

Thanks for the help!!