priority queueing with multiple queue's

[spazz41]

I've been doing testing on this and it appears that the line priority only works for the same queue.
I setup a queue T1 and setup 2 incoming numbers, one with priority 1 and one with priority 2. Every time the priority 2 rang in first.
Then I setup a queue T2 and set one of the numbers to be T2 and set its priority to 2. When it is setup this way I am getting whichever call has held the longest out of the 2 queues with no priority. How can we get around this so a priority call will always take precedence no matter which line its coming in on ?

We are on 3.2 (57).

 

[tlpeter]

You have to wait for 4.2 i am affraid

There are some priority changes


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[spazz41]

Can you expound on the changes ?

 

[tlpeter]

change priority with a shortcode


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[spazz41]

but will it allow me to span priorities across queues ? or will I still have to do it on a per queue basis?