Priority in the IP office

[callreview]

Hello all,

Is it possible to give some type of priority to a call?
I.E. The call "business" has to be offered first and above other calls. This priority must be anaibled n a HUNT....
(Like skill prio's in the vector af a definity system)

Or is it possible to set a priority at agent level. (like the level option in CMS)

 

[dencom2]

Hello Callreview,

Is it just one person that needs the priority or not.
If it is (like the director) we made it like this:
In the incoming call route add new route,
Fill in the ddi that is called,
Fill in the CLI of the person that calls.
Destination is a special made huntgroup.
At de reception desk make a button for that group.

When this person calls that button will lite up.

Jeroen

 

[JeSTeROCK]

The priority can be set on the incoming call route.

Filter on CLI, DDI etc

3 levels of priority