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Prioblems in the report Call by call in CC6

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jlieblein

IS-IT--Management
Sep 29, 2009
13
UY
I update my CC6 and call by call reports began to appear on the end of each call with a continuation value that says someone knows what is this change? I await your response and thank you very much.

sorry about my english is not my native languaje.
 
With continuation value you meant "INTERCALL_ID"?

Please post a part of the CBC report and explain the problem a bit more so we can look into it.
 
Utreg, can you help me with "continuation" event and what is "Prev Seq ID" ?


Call ID: 135,333,518 Call Arrived: 1/ 4/2011 11:20:01AM
11:30:03 Dequeued From Skillset NULL SK_SET: t2_data PRI: 3 REASON: NET_ALREADY_SERVICED TIME_IN_Q:
11:30:03 Give Music Completed NULL RTE: 10 L_APP: SCR_CONS_T2_new DURATION: 288
11:30:03 Local Call Networked Out NULL L_APP: SCR_CONS_T2_new R_SITE: CCMSBV
11:30:03 Dequeued From Network Skillset NULL SK_SET: t2_data R_SITE: CCMSBV REASON: PRESENTED TIME_IN_Q: 599
11:30:06 Network Out Call Answered NULL R_SITE: CCMSBV DELAY_IN_R_NODE: 3
11:33:18 Network Out Call Released NULL NORM
11:33:18 Continuation NULL DISC SRC: UNKNWN Prev Seq ID: 58

Best Regards,

Mihai
 
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