Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Prioblems in the report Call by call in CC6

Status
Not open for further replies.

jlieblein

IS-IT--Management
Sep 29, 2009
13
UY
I update my CC6 and call by call reports began to appear on the end of each call with a continuation value that says someone knows what is this change? I await your response and thank you very much.

sorry about my english is not my native languaje.
 
With continuation value you meant "INTERCALL_ID"?

Please post a part of the CBC report and explain the problem a bit more so we can look into it.
 
Utreg, can you help me with "continuation" event and what is "Prev Seq ID" ?


Call ID: 135,333,518 Call Arrived: 1/ 4/2011 11:20:01AM
11:30:03 Dequeued From Skillset NULL SK_SET: t2_data PRI: 3 REASON: NET_ALREADY_SERVICED TIME_IN_Q:
11:30:03 Give Music Completed NULL RTE: 10 L_APP: SCR_CONS_T2_new DURATION: 288
11:30:03 Local Call Networked Out NULL L_APP: SCR_CONS_T2_new R_SITE: CCMSBV
11:30:03 Dequeued From Network Skillset NULL SK_SET: t2_data R_SITE: CCMSBV REASON: PRESENTED TIME_IN_Q: 599
11:30:06 Network Out Call Answered NULL R_SITE: CCMSBV DELAY_IN_R_NODE: 3
11:33:18 Network Out Call Released NULL NORM
11:33:18 Continuation NULL DISC SRC: UNKNWN Prev Seq ID: 58

Best Regards,

Mihai
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top