Hi all,
We have just migrated our printers from a Windows 2000 server to a Windows 2003 server. We used print migrator 3.1. The problem is we are experiencing intermittent printing issues. Every few days we will get the following error on the server console:
"The print spooler was unable to connect to your printer. This can be caused by your printer being turned off, the cable being unplugged, or being connected to a VPN, which will block access to your local network. Your document will print when the printer becomes available."
And there is a OK button to close the dialog box. The problem is that if you don't press the OK button, all printing is halted! We are using mostly HP printers, 4100's and 9000n all connected to the network via Jetdirect. If we don't get the above error, we will have users that send the job to the printer and in the queue it will say error printing. There are no errors on the server at all in the event logs. The ports are HP Standard TCP/IP ports and in Printer Name it has: npi7e3fb9.domain.com for most of them (the npi name is different for each). I know that this is not a hardware issue as everything was working fine on the 2000 box. Any help would be greatly appreciated
Thanks.
We have just migrated our printers from a Windows 2000 server to a Windows 2003 server. We used print migrator 3.1. The problem is we are experiencing intermittent printing issues. Every few days we will get the following error on the server console:
"The print spooler was unable to connect to your printer. This can be caused by your printer being turned off, the cable being unplugged, or being connected to a VPN, which will block access to your local network. Your document will print when the printer becomes available."
And there is a OK button to close the dialog box. The problem is that if you don't press the OK button, all printing is halted! We are using mostly HP printers, 4100's and 9000n all connected to the network via Jetdirect. If we don't get the above error, we will have users that send the job to the printer and in the queue it will say error printing. There are no errors on the server at all in the event logs. The ports are HP Standard TCP/IP ports and in Printer Name it has: npi7e3fb9.domain.com for most of them (the npi name is different for each). I know that this is not a hardware issue as everything was working fine on the 2000 box. Any help would be greatly appreciated
Thanks.