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PrintHandler.Index Error on POS

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NewtoAloha

IS-IT--Management
Oct 9, 2019
12
US
Hello!

Has anyone ever seen this error before?
printhandler_yd7jlm.jpg


It started showing up on a client's registers about a week ago. The manager can't press on the error himself, I have to log into each terminal and click on it for it to go away. After I click on it, the terminal starts up like normal and doesn't have any other issues.

This is what I could find in the debouts about the error.
debout_error_pe2rvy.jpg


To me, it looks like a variable entry of some kind. I've checked Aloha.ini, the custom tab under the store settings, several printer related databases in the DATA folder, the registry on the file server, and the hardware settings for the printers. I also posted this on r/alohapos but I wanted to try tektips as well.

Any help would be appreciated.
 
In case someone has the same issue, this ended up being a licensing issue with NCR. They didn't give the restaurant the right license to run the Punchh rewards program.
 
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