Printer source issue 1

[joelabine]

Hi,

Did anybody face the following issue:
I have a Lexmark E230dn. Whenever I try to print from Accpac the paper source is redirected to the "manual feeder" even if I choose "automatic" or "Tray 1" in the Accpac printer setup configuration window.
I tried to update the driver, tried another computer, etc. Nothing is working. The printer always wants to print to the manual feeder. If print from another software (excel, note pad, print test in the printer properties), it's working fine.

Anyone already faced this issue?

Regards.

 

[joelabine]

Oh I just realize one more thing. If I show the print preview and print from the print preview... It's working. Printer takes the paper from the tray 1 as expected.

 

[ettienne]

Version?

Sage 300 ERP Certified Consultant

http://www.adssglobal.net

 

[joelabine]

5.6A

 

[joelabine]

With update 3

 

[joelabine]

Ok I found why the printer wants to print from the manual feeder. The paper type passed to the printer is different from the one configured in the printer tray 1. The Actual configuration is "normal" and the print sent to the printer by Accpac wants to print to "Bristol"?? paper.
Any way to fix this?

 

[ettienne]

Check your setup - are you printing customized reports?

Sage 300 ERP Certified Consultant

http://www.adssglobal.net

 

[joelabine]

That's was a good trail.
That's weird. I opened the report in Crystal Report, went in the printer setup, select my printer, save the report. Retried to print from Accpac... And it worked!
So I guess there was something wrong in the rpt file.

Thanks!