ceilingfan83
IS-IT--Management
I have a user that when he opens certain specific excel files he gets a "Printer Setup" pop-up. This window just has a list of installed printers. See it here:
This window has to be closed before the excel program becomes responsive/active. The dialog box responds to clicks, but doesn't do anything. Eventually after trying to close it multiple times, it does close. Next time that file is opened it happens again. Has anyone seen this dialog before? Any suggestions on getting it to stop from popping up? Also this is happening on a Citrix Server, accessed from a thin client. Despite that, only one user is having the problem (not everyone on that Citrix Server). Thanks in advance for your help.
This window has to be closed before the excel program becomes responsive/active. The dialog box responds to clicks, but doesn't do anything. Eventually after trying to close it multiple times, it does close. Next time that file is opened it happens again. Has anyone seen this dialog before? Any suggestions on getting it to stop from popping up? Also this is happening on a Citrix Server, accessed from a thin client. Despite that, only one user is having the problem (not everyone on that Citrix Server). Thanks in advance for your help.