Print Spooler service terminated unexpectedly. Event ID 7031

[arjagadish]

Hi,

Recently we have started experiencing this problem in our laptop DELL Latitude.

As soon as we login, an error message pops-up saying "Spoolsv.exe has performed an illegal operation and will be closed". When I went to Event viewer and checked, it had a log saying "Event ID 7031" and "Print spooler Service terminated unexpectedly".

Any help would be really appreciated.
Note: This error pops-up, even when I do not submit any print jobs, this comes-up as soon as I login.

Jagadish

 

[mawilson]

The spool service will start when the machine starts up. Have you recently installed any new printers?

 

[arjagadish]

Have not installed any new printers. Yeah, I know that the Spooler Service starts at automatic mode by default. I don't get it if I put it to manual and restart. But as soon as I start the service to take any print from the laptop "spoolsv.exe" crashes.

 

[clayton74]

There is a hotfix available from microsoft for this problem or install sp4

http://support.microsoft.com/default.aspx?scid=kb;en-us;820550

 

[scottdfs]

try replacing spoolsv.exe from your install cd.

 

[TheMac28nearly]

I have had the spooler service crash a couple of times in a citrix environment. Thing is, this only happens when a user logs on and has never happened when a print job has been submitted so the hotfix probably isnt appropraite

did you get to the bottom of this Jagadish ?

 

[bcastner]

I have had a lot of success approaching this issue in a different fashion. The spooler failures, I believe, are almost always due to either a bad driver, or a corruption in the driver entries in the registry.

Solution: clean them all out of there, and rebuild the printer list.

Details:

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

Additional Note: check the printer manufacturer website to see if newer driver versions are available. If so, download and extract them, and use on your clean install above.

 

[TheMac28nearly]

We are using uniprint, so this is not an issue for us. Ive re-installed uniprint and 1 server out of 3 has crashed once when a user logged on, so maybe not bad, but id sooner have no crashes

Andy

 

[bcastner]

Even with uniprint you should not replace the native print monitor client of Win2k.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;814120

 

[TheMac28nearly]

Ive never done that, the only thing ive ever deleted from the spool area was some print jobs that were left behind by uniprint from when uniprint had a previous configuration.

Thats the thing with it though, when you configure uniprint and citrix correctly, you dont get any local printers installed, therefore, no ropey drivers, no incorrect printer mapping, no driver corruption, nothing, so there's a lot less to troubleshoot

Have you had any experience with uniprint ?

 

[bcastner]

I unforutantely do not have a Citrix setting at hand. But this does seem to help:

http://www.tricerat.com/