Print Queue Problems

[btalon]

I am running Windows 2000 SP4 and am having problems with a local printer. When you send a print job to the printer it goes to the queue and disappears like it has printed. If I turn the printer off or unplug the usb, then the job will sit in the queue. The local printer is connected via USB. I have uninstalled and reinstalled the printer software and drivers every possible way. I also deleted the USB devices out of the Device Manager so they would re-install during a reboot. The printer is connected directly to the computer (no intermediary device).

I have no problems printing to the network printer or to a printer hooked up to the parellel printer port. The computer sees the usb printer and can check the ink levels and the status is ready so I'm not seeing a communication problem there. There are no errors being logged in the Event Viewer either. I unplugged the printer and installed it on another computer and it worked fine (to make sure there wasn't an issue with the printer). I am out of ideas.

Any ideas would be greatly appreciated.

 

[ykfc]

See what others say. It appears your haven't taken another working printer, install it with this PC to test. Lastly if I have a spare disk, I'll re-build the system to verify there is no hardware problem. Just my 2 cents.

 

[bcastner]

The printer requires USB 2.0 and will not work with USB 1.1, even though it does not complain.

 

[btalon]

It's been working fine for more than a year until recently.

 

[LloydSev]

Have you tried removing the USB Device Hub in Device Manager to get it to reinstall?

Computer/Network Technician
CCNA