Print Queue: Access Denied, unable to connect

[cantwellt]

Win2k workstations /NT-4 print server.
Printing to various printers on TCP/IP network. PS-3

I keep getting "Access Denied, unable to connect" at the top of my print queue windows. The printers print the docs and images, but even if I grant full control of the printers to the users they still cannot see documents in the queues, much less be able to manage them. The only place we can see them is in the queue on the server itself.

Can someone give me an idea where to start on this problem? Thanks in advance!

 

[ErikButler]

Have you checked your DNS and WINS sounds like name resolving problems. Also are there any errors in Event Viewer Thanks
Erik Butler
2000 MCSE
erikbutler@centurytel.net

 

[cantwellt]

Thanks for the help! I found the following error in the event viewer.

Event Type: Warning
Event Source: Print
Event Category: None
Event ID: 20
Date: 09/05/2002
Time: 3:01:37 PM
User: NT AUTHORITY\SYSTEM
Computer: CS1020-135-1
Description:
Printer Driver HP DesignJet 3500CP PS3 for Windows NT x86 Version-3 was added or updated. Files:- PSCRIPT5.DLL, PS5UI.DLL, HP3500C1.PPD, PSCRIPT.HLP, PSCRIPT.NTF.

and also another that I think is un-related:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 09/06/2002
Time: 7:48:10 AM
User: N/A
Computer: CS1020-135-1
Description:
The following boot-start or system-start driver(s) failed to load:
Cdralwnt

I'm pretty sure that the DNS and Wins are OK. They were set with a reg file written by our folks at Network Control.

 

[tlcscousin]

event 20 is
Event ID: 20
Source Print
Type Warning
Description Printer Driver <printer model> for Windows NT x86 Version-2 was added or updated. Files:- <list of driver files>.
Comments : This event is generated when a new printer is installed on a system

event 7026 is
Self-explanatory. If a device is not working properly, its driver fails to load when NT/2000 starts.
cdralwnt = CDRALWNT.SYS (Used by ECDC and DirectCD in Windows NT4)
Sounds like ECDC/direct cd needs to be updated or reinstalled.