Ok, so we have a win 2k3 server running as our print server. We have a printer on the network an hp laserjet 2420. Its on the network by cable to the switch. When we send a job, it is redirected to a different printer. I cant for the life of me figure out whats going on??
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Print jobs are wacked!!
- Thread starter NEXCOMPAC
- Start date
Is this happening from all workstations or just one?
Is this a new issue or did it just start?
Where does the server print to when mapped to the troubled printer?
Can you ping the printer or see it in some HP interface from the print server?
Personally, I hate printers but they are a necessary evil. Let us know what you've tried already please.
Is this a new issue or did it just start?
Where does the server print to when mapped to the troubled printer?
Can you ping the printer or see it in some HP interface from the print server?
Personally, I hate printers but they are a necessary evil. Let us know what you've tried already please.
- Thread starter
- #3
Is this happening from all workstations or just one?
All workstations
Is this a new issue or did it just start?
This just started as of this morning. (although, our system did come down hard due to a failed ups and loss of power...)
Where does the server print to when mapped to the troubled printer?
If I send a job it auto redirects to a different printer.
Can you ping the printer or see it in some HP interface from the print server?
I would like to but how do you find out what the ip address is of a network printer?
All workstations
Is this a new issue or did it just start?
This just started as of this morning. (although, our system did come down hard due to a failed ups and loss of power...)
Where does the server print to when mapped to the troubled printer?
If I send a job it auto redirects to a different printer.
Can you ping the printer or see it in some HP interface from the print server?
I would like to but how do you find out what the ip address is of a network printer?
paulhthomas
Technical User
View the properties of the printer of your file/print server.
Check that the port is set to the correct port.
If it's set to a port that's been created for another printer, that's where it'll end up!
Check that the port is set to the correct port.
If it's set to a port that's been created for another printer, that's where it'll end up!
See if you can browse to it by going to
Verify it's not using the same IP address or port name as the printer it's coming out on.
Pat Richard, MCSE(2) MCSA:Messaging, CNA(2)
Verify it's not using the same IP address or port name as the printer it's coming out on.
Pat Richard, MCSE(2) MCSA:Messaging, CNA(2)
- Thread starter
- #6
- Thread starter
- #7
paulhthomas
Technical User
you can get the drivers from the HP site:
Just put your model in, eg, laserjet 2420 and away you go.
Just put your model in, eg, laserjet 2420 and away you go.
- Thread starter
- #9
Ok, so this is what we did to fix the problem. (the cause, well could have been a number of things...)
We found that the HP laser jet was pulling the same IP address as our Cannon machine and therefore was sending all of our print jobs to the cannon vs the HP. We did a "soft reset" while the network cable was unplugged. This allowed two things to occur. One, reset the printer to factory defaults including the ip address. Leaving the network cable unplugged allowed it to not obtain an ip address until the machine was fully reset. Then, we plugged in the cable and waited 10 min. and printed of a settings page. This gave us the new IP address. We then sufed the address by the step listed above by 58sniper. This gave us the default page of the printer. We then asked the printer to keep the ip as a static IP. After that, we downloaded the drivers, went to control panel, printers add new printer. Then reinstalled the printer to the directory. We renamed the printer "Reception Desk" instead of the 2420, so that mapping it would be easier. Also, deleting the old printer off the server so that there was no confussion.
The down side to this was that we also needed to go to every workstation that printed to this printer and delete the printer and reinstall the new printer with the name of "Reception Desk" to thier local machine. But, we waited until they cried for help first. LOL
Gave us something to include into our weekly reviews.
We found that the HP laser jet was pulling the same IP address as our Cannon machine and therefore was sending all of our print jobs to the cannon vs the HP. We did a "soft reset" while the network cable was unplugged. This allowed two things to occur. One, reset the printer to factory defaults including the ip address. Leaving the network cable unplugged allowed it to not obtain an ip address until the machine was fully reset. Then, we plugged in the cable and waited 10 min. and printed of a settings page. This gave us the new IP address. We then sufed the address by the step listed above by 58sniper. This gave us the default page of the printer. We then asked the printer to keep the ip as a static IP. After that, we downloaded the drivers, went to control panel, printers add new printer. Then reinstalled the printer to the directory. We renamed the printer "Reception Desk" instead of the 2420, so that mapping it would be easier. Also, deleting the old printer off the server so that there was no confussion.
The down side to this was that we also needed to go to every workstation that printed to this printer and delete the printer and reinstall the new printer with the name of "Reception Desk" to thier local machine. But, we waited until they cried for help first. LOL
Gave us something to include into our weekly reviews.Well, if you told it to make a dynamic address static, you'd better create a DHCP reservation for it. Otherwise, you're going to run into other problems when the DHCP server gives that address out to another machine.
Pat Richard, MCSE(2) MCSA:Messaging, CNA(2)
Pat Richard, MCSE(2) MCSA:Messaging, CNA(2)
Did your workstations print directly to the IP of the printer (you can view in the port properties). If yes, then go into DHCP, set a reservation based on the mac address of your printer (you can find out by printing a config page on the printer). That way, you don't have to change it on every workstation (I suppose you don't use a printserver or shared printer from the server) and you avoid having any problems in the future.
I usually reserve a batch of 10 IPs for servers, then 10 IPs for printers in small sized businesses, a few IPs for VPN connections, 2 for firewalls/gateways, a few just as spare and the rest for DHCP clients.
I usually reserve a batch of 10 IPs for servers, then 10 IPs for printers in small sized businesses, a few IPs for VPN connections, 2 for firewalls/gateways, a few just as spare and the rest for DHCP clients.
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