just changed a customer over to PRI. they have 20 analog devices that now have to dial the access code to get to the PRI. under the prime line programing the route was not an option and the hotline feature could not get to work either
Curly, if I remember correctly I don't think 2nd dial tone gives it to the analog devices. So if their fax needs dial tone then intercom and 9 is the only way.
i tried programing hotline with Prime=I/C with a dial '9' but all it gave me was silence. but the pri does not give dial tone the we just dial anyway. I think that is what yall are saying. is there any way to provide dial tone
trcubb
-Sets/XXX/LineAccess/ Give one Intercom key and Prime Line should be Intercom
-Capabilities/Hotline make it just a Pause which is Feature 78 to insert one.
See if that works.
"but the pri does not give dial tone the we just dial anyway"
This is why best to prime to Intercom as it has dial tone.
curley I think his fax machine needs dial tone before it will let him dial. So the hot dail feature will not work for him because it does not provide tone to the analog station. Is thie correct trclubb?
One of those time I dig my self a hole in forum but can fix in 2 minutes s when a phone is in front of me.
Start from scratch:
-Build a route to use PRI (i.e route 001 to use PRI-A)
-Set a dest code to use Route(i.e. 81 to use Route)
-Allow Set/DN access to PRI-A
-Set the Hotline to External and to dial PAUSE (F78) and 81
If they are faxes you should test with an analog phone.....this will help determine if fax has issue with dial tone.....it because you have so many is why I doubt it.
Also please post your software version or the SP code in Maintenance.
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