Primary/Secondary Coverage group on merlin legend system

[bigmonkey70]

Hi,

I am trying to setup primary/secondary coverage group to cover the receptionish phone x110 when no answer. There are 5 numbers need to be in the coverage group 203,204,205,206 and 207

This is how i want it to work:

When someone call the receptionish at ext 110. If no answer, then it ring on ext 203, 2 rings if no answer then go to ext 204, 2 ring if no answer then go to next extension... when all went through with no answer, it should go to voicemail

Any recommendation would be great

Thanks

 

[merlinman]

That can't be done exactly as you describe.

You can have Primary and Secondary coverage to one or more phones, up to a total of 8 coverers.

You can have 2 or 3 ring primary delayed and the balance ring 2ndary delayed and you can adjust the delay timer of both of those types of delay.

 

[bigmonkey70]

how do you set up the delay timer on those type of delay?

Thanks

 

[merlinman]

Menu > System Programming > Exit/START > Extensions > More More > cover delay > set it for primary, secondary and Group.

 

[bigmonkey70]

Thanks merlinman. So there is no way to have coverage memeber ring in order. I am sure the system worked like that before they did some work and add some expansion panel.

I did the delay and still did work like i expect.

I put 2 rings delay primary, 3 rings delay secondary and 6 rings delay on group.

What happen is that my prim cov-I ring with the receptionist, then prim cov-D ring 2 rings after. Second Cov-I ring with prim cov-D and sec cov-D ring after 3 rings. If no one answer it went back to the receptionist and ring there forever without going to VM. the operator 110 is in VM group 30.

I would like it to go to the General VM 500 when no one answer. Do i need to create a VM box for ext 110?

Thanks

 

[merlinman]

You could have the GROUP COVER go to another Calling Group and that could OVERFLOW to the VMAIL.

That's probably how they did it.