Pri will Not Register with Cisco Call Manager

[rrock]

We are installing a Cisco Call Manager 4.1. The problem is the PRI will not register with the Call Manager. Any ideas.
Thanks Richard

 

[goupil16]

hi

Which gateway do you use ? Is the PRI indicator in the gateway green ?
Can you provide me the following command ?
show running-config
show isdn status
debug isdn Q931
show controller E1 or T1

Thanks

 

[pndscm]

Also what protocol are you using MGCP or H.323??

 

[rrock]

The Green connectivity lite is on. We are using MGCP.
I appreciate all the help.

Thanks Richard

 

[pndscm]

Here is an example MGCP gateway commands:

ccm-manager mgcp
ccm-manager config server 10.34.160.11
ccm-manager config

mgcp
mgcp call-agent 10.34.160.12 2427 service-type mgcp version 0.1

Also make sure your ISDN switch type is correct and that the Name of the Gateway in CCM is EXACTLY the same as the router Hostname.

 

[wtsngrm]

Hi rrock,

Check you haven't got a domain name configured on the router - the newer ones come with a domain name configured - use the no ip domain-name command.

As pndscm said check the hostname of the router matches the name in CCM.

 

[goupil16]

To configure an MGCP gateway, declare it in the callmanager administration.
Regarding the gateway here is a configuration for MGCP protocol :

GW2-INHA#sh run
Building configuration...

Current configuration : 1910 bytes
!
version 12.3
service config
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
!
hostname GW2-INHA
!
boot-start-marker
boot system flash c2600-ipvoice-mz.123-8.T6.bin
boot-end-marker
!
enable password 7 11282A261E010803
!
network-clock-participate wic 0
network-clock-select 1 E1 0/0
voice-card 0
dspfarm
no local-bypass
!
no aaa new-model
ip subnet-zero
ip cef
!
!
!
!
no ftp-server write-enable
isdn switch-type primary-net5
!
!
!
voice service pots
!
voice service voip
!
!
!
!
!
!
!
!
!
!
ccm-manager redundant-host 172.16.2.10
ccm-manager mgcp
no ccm-manager fax protocol cisco
ccm-manager music-on-hold
ccm-manager config server 172.16.2.10
ccm-manager config
!
!
controller E1 0/0
framing NO-CRC4
pri-group timeslots 1-31 service mgcp
!
!
!
interface FastEthernet0/0
ip address 172.16.2.253 255.255.0.0
duplex auto
speed auto
!
interface Serial0/0:15
no ip address
isdn switch-type primary-net5
isdn incoming-voice voice
isdn bind-l3 ccm-manager
no cdp enable
!
interface FastEthernet0/1
no ip address
shutdown
duplex auto
speed auto
!
ip classless
ip http server
!
!
!
!
control-plane
!
!
!
voice-port 0/0:15
cptone FR
!
mgcp
mgcp call-agent 172.16.2.11 2427 service-type mgcp version 0.1
mgcp dtmf-relay voip codec all mode out-of-band
mgcp rtp unreachable timeout 1000 action notify
mgcp modem passthrough voip mode nse
mgcp package-capability rtp-package
no mgcp package-capability res-package
mgcp package-capability sst-package
no mgcp package-capability fxr-package
no mgcp timer receive-rtcp
mgcp sdp simple
mgcp fax t38 inhibit
mgcp rtp payload-type g726r16 static
!
mgcp profile default
!
!
!
!
dial-peer voice 9 pots
application mgcpapp
direct-inward-dial
port 0/0:15
forward-digits all
!
!
line con 0
exec-timeout 0 0
logging synchronous
line aux 0
line vty 0 4
password 7 1436212805172924
login
!
!
end

 

[rrock]

Thanks for everyones help. By making these changes the PRI registed.
ccm-manager mgcp
ccm-manager config server 10.34.160.11
ccm-manager config
Thanks Richard