PRI Trk-to-Trk CFW thru Meridian Mail AA Passes No CLID

[agpham]

We are having an issue with CLID not passing through if a call progresses through the following method:

*** No Originating # Passed per LD 80 TRAD if...

Caller 612-555-0000 -> ISDN PRI Trunk -> Meridian Mail AA -> Ext 123 -> CFW to Outside cell phone # over same PRI trunk = NO CLID

*** Originating # Passed per LD 80 TRAD if...

Caller 612-555-0000 -> ISDN PRI Trunk -> Ext 123 -> CFW to Outside cell phone # over same PRI trunk = CLID 612-555-0000

Henceforth in summary:

It seems that when a call passes through Meridian Mail, transferred to DN with hard CFW to an external number, the CLID info is not passed.

If call goes directly to DN with hard CFW to external number, CLID information is passed correctly.

And if call still passes through Meridian Mail, transferred to DN w/o CFW to an an external number, the CLID info shows up properly.


We've suspected and looked into the below to no avail:

- Meridian Mail stripping digits? Incorrect RDB/ADAN configs? Not possible because the CLID info is intact as long as the set does not CFW to an outside trunk again.

- RDR having the wrong CLS? We tried both CFO and CFD and it makes no difference.


Does anybody have any ideas?



---

Andy Pham, ACS/FS-IT
Honeywell International, Inc.
andy.pham@honeywell.com

 

[johnpoole]

look at your rdr data, not sure but that may be the only difference in the calls you have outlined

john poole
bellsouth business
columbia,sc

 

[Avaya911PLM]

Andy,

What release are you running? Also post an issp from your switch.

The main difference in the scenario you clearly outlined, is that MM is actually doing a "TRANSFER" to DN 123 and then the 123 CFW's out of the switch.

Simulate this this way:

Caller 612-555-0000 -> ISDN PRI Trunk -> DN 456 XFER to -> Ext 123 -> CFW to Outside cell phone #

Then let us know if the results are consistent with the MM scenario.

--
Fletch
Visit the Nortel Technical Support Portal at:

http://www.nortelnetworks.com/support

 

[agpham]

When the call progresses as:

Caller 612-555-0000 -> ISDN PRI Trunk -> DN 456 XFER to -> Ext 123 -> CFW to Outside cell phone #

CLID passes correctly. Only when it goes through MM to a DN with CFW that it doesn't send CLID to the far end.

I'm running 25.30, and here's the LD 22 ISSP

REQ issp

MAIN CAB
VERSION 2111
RELEASE 25
ISSUE 30 +
PSWV VERSION: PSWV 54


IN-SERVICE PATCHES : 12
PAT# PRS PATCH REF # NAME DATE FILENAME
00 MP11680 MPLR13794A elan 08/09/04 p13794a.p
01 MP11680 MPLR13794B elan_2 08/09/04 p13794b.p
02 MP11705 MPLR13774 iniMain.p 08/09/04 p13774.p
03 MP09996 MPLR13736 ld11cpy.p 08/09/04 p13736.p
05 MP11651 MPLR13734 excab 08/09/04 p13734.p
06 MP11626 MPLR13816A ld117 08/09/04 p13816a.p
07 MP11626 MPLR13816B ld117_2 08/09/04 p13816b.p
10 mp12182 mplr14421 M3900_dwnld 08/09/04 p14421.p
11 BV82987 ISS6:1OF1 CORE 08/09/04 p12088_6.11c
12 MP16011 ISS1:1OF1 CORE 08/09/04 p15903_1.11c
13 MP10006 ISS1:1OF2 CORE 08/09/04 P13025A1.11C
14 MP10006 ISS1:2OF2 CORE 08/09/04 P13025B1.11C






---

Andy Pham, ACS/FS-IT
Honeywell International, Inc.
andy.pham@honeywell.com

 

[Avaya911PLM]

Sent you a private email.

--
Fletch
Visit the Nortel Technical Support Portal at:

http://www.nortelnetworks.com/support