I recently installed seperate PRI's on a BCM 400 Rls 4.0 and on a MICS Rls 7.0. Everything works fine on both except I can't get the operator position to get a 2nd incoming call on the same target line while she is on an existing call from the same target line. The second call does not ring or flash on her phone. I have her phone set up for 5 intercom buttons and the target line is set to "ring only". Shouldn't she be able to get multiple calls on the same target line? My tech support people say yes but can't tell me what's wrong. Help!!
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PRI problem
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Thanks guys for the response. The CFB is set to none. DND on busy is no. The "if busy" in target line programming is set to prime and she is the prime. I tried it with no prime as well with the same result. After I saw what was happening, I made a second phone in the adjacent copy room ring only also. The second call rings there until the AA picks it up. She can use the Group Pick UP to get it as well. The reason I am using ring only instead of appear & ring is they have too many DID #'s with different target lines assigned to her phone. Multiple appear & ring buttons is not feasible. So I went the ring only on multiple intercom button route. It should work but it doesn't.
You need to have multiple "appearences" of the target line on the set. You still need to apply these multiple appearences even though they are ring only. I would suggest matching the number of appearences with the number of intercom eys so you can get as many calls as there are intercoms to support them.
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