I figured I would give this forum a shot. I have a PRI through Windstream. We have done loop back tests and confirmed there are no issues with the PRI. Inbound/outbound calls will all get dropped simultaneously about 1-2 min in cycles. The message on the phone comes up "unobtainable" with a busy tone.
I have replaced the IP office 500v2 chassis, VRM/PRI card, and even defaulted the system and programmed IP 96xx phone with the PRI and licensing, and also reverted back from 9.0 to 8.1 software. Basically put in a brand new system and I still get the same issue. This system is fairly new and worked for about a month. They come in on a Monday and they have these symptoms.
Here's the kicker, the old NEC system we replaced works fine when we move over the PRI. I have tried phone to phone internal calling to eliminate our POE switch which works fine. Internally calls do not drop. I am at a lost. I have confirmed settings with the provider, Jenne support is clueless, so I have come here in the slim chance that possibly someone else has experienced this.
Any feedback is welcome!
I have replaced the IP office 500v2 chassis, VRM/PRI card, and even defaulted the system and programmed IP 96xx phone with the PRI and licensing, and also reverted back from 9.0 to 8.1 software. Basically put in a brand new system and I still get the same issue. This system is fairly new and worked for about a month. They come in on a Monday and they have these symptoms.
Here's the kicker, the old NEC system we replaced works fine when we move over the PRI. I have tried phone to phone internal calling to eliminate our POE switch which works fine. Internally calls do not drop. I am at a lost. I have confirmed settings with the provider, Jenne support is clueless, so I have come here in the slim chance that possibly someone else has experienced this.
Any feedback is welcome!