I have a client with a MICS running 7.1 and three Pri circuits. They have been having a problem with incoming calls for about a month and a half. I have swapped out the DTI cards, replaced the software and the problem is still there. The carrier did some more testing over the weekend and came back with calls being rejected with error code CV 44 and CV 47.
The three circuits are set up as follows
PRI
4ESS
B8ZS
ESF
All three are in pool PRI A. The carrier is sending four digits. The incoming calls are coming in on a preferred hunt sequence. Meaning that they send the calls to the least used channel over the three circuits. I asked hem to set the incoming to a true terminal hunt but they are unable to do it in a 4ESS switch.
The majority of the calls are answered by a Cinphony II ACD and are directed straight to the groups. The Cinphony is a standalone unit with 16 channels. At any given time there are 5 to 7 ports in use by the ACD.
Calls appear to ring in ok until there are about 30 to 35 calls in the ACD que. After that the calls are rejected. Does anyone know if the MICS is a full non-blocking switch or is there a limit to the number of calls it can handle at once? When the call rejection starts it not only rejects calls to the ACD, but also rejects calls to individual phones. And during that time it seems that one in about 10 calls goes through.
Also does anyone know what the error code CV44 and CV 47 mean?
Any light you can shed on this will be much appreciated.
Dan Schollian
The three circuits are set up as follows
PRI
4ESS
B8ZS
ESF
All three are in pool PRI A. The carrier is sending four digits. The incoming calls are coming in on a preferred hunt sequence. Meaning that they send the calls to the least used channel over the three circuits. I asked hem to set the incoming to a true terminal hunt but they are unable to do it in a 4ESS switch.
The majority of the calls are answered by a Cinphony II ACD and are directed straight to the groups. The Cinphony is a standalone unit with 16 channels. At any given time there are 5 to 7 ports in use by the ACD.
Calls appear to ring in ok until there are about 30 to 35 calls in the ACD que. After that the calls are rejected. Does anyone know if the MICS is a full non-blocking switch or is there a limit to the number of calls it can handle at once? When the call rejection starts it not only rejects calls to the ACD, but also rejects calls to individual phones. And during that time it seems that one in about 10 calls goes through.
Also does anyone know what the error code CV44 and CV 47 mean?
Any light you can shed on this will be much appreciated.
Dan Schollian