Anyone heard of this? Anyone know a fix?
Our long distance provider, in this case Verizon... serves 2 of our remote locations (Dallas - Charlotte) with DEX central offices. When they make a call to a phone (the fit in your pocket kind), sometime it takes awhile to find it - might be roaming... out of the service area, etc. the phone provider sends an excessive delay - progress update. This causes our M1 to drop the call... generate a PRI 232 and a message: invalid IE contents. Could it be more what's in the message that the message itself? I have read of others getting the PRI 232... but this much more than a bother, this is bad service. Nortel says, ask them to stop sending the unsupported (OA) message... Verizon tells us their little DEX can't. Is there a solution? The only one I know is to get the provider to serve from another office type. This trouble must be happening to other M1 customers served out of a DEX. Am I the only one who realizes it? If anyone has figure this out, please let me know before I pull out the few remaining hairs on my head.
Thanks for your reply,
The old 4 wire guy,
Our long distance provider, in this case Verizon... serves 2 of our remote locations (Dallas - Charlotte) with DEX central offices. When they make a call to a phone (the fit in your pocket kind), sometime it takes awhile to find it - might be roaming... out of the service area, etc. the phone provider sends an excessive delay - progress update. This causes our M1 to drop the call... generate a PRI 232 and a message: invalid IE contents. Could it be more what's in the message that the message itself? I have read of others getting the PRI 232... but this much more than a bother, this is bad service. Nortel says, ask them to stop sending the unsupported (OA) message... Verizon tells us their little DEX can't. Is there a solution? The only one I know is to get the provider to serve from another office type. This trouble must be happening to other M1 customers served out of a DEX. Am I the only one who realizes it? If anyone has figure this out, please let me know before I pull out the few remaining hairs on my head.
Thanks for your reply,
The old 4 wire guy,