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Preventing Duplicates

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MrsEyewear

Technical User
Feb 11, 2008
2
US
I created a Customer ID field. Every customer should have a unique customer ID, and only one record per customer. But now and again, some of my employees makes a duplicate record.

I've been reading, and I see ACT has some handy ways to filter out duplicates.

Is there any way to PREVENT duplicates from ever being typed in?

IE- they try to make a new a new contact. The CUSTOMER ID is 1234. There is already an ACT contact with CUSTOMER ID 1234. Is there a mechanism that prevents our employees from going any further?
 
Thank you! Yes, I actually found that area early this morning, for anyone else miffed by this.
Tools>Preferences>General Tab>Duplicate Checking

and the rest is pretty self explanatory.

On to the next problem!

 
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