Pressing #2 gets NOT ALLOWED

[LegoAddict]

Hi there,

Whenever I make a long distance call and start to enter my account code (through PRI not on 3300), 23, I get not allowed on my phone and the call hangs up.

Same thing when I dial a 1800 number like AT&T and they ask 'Press 2 for....', as soon as I do I get not allowed and it hangs up.

This only happens to the #2. I just switched a user over to the same class of service as I have because of mobile extension and she now gets the same thing. So it must be an option on CoS but I'm not sure which one.

We are also on a Personal Ring group and we both have line monitors for Mobile extension if that may have something to do wit hit.

Any suggestions?

Thanks!

 

[kwbMitel]

My first guess would be the handoff feature for PRG's.

Do you have any FAC's starting with 2?

If so which ones?

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[dryaquaman]

I've had similar issues with calls to Auto Attendants. Turned out to be a mismatch on our PRI configuration.

Dry Aquaman

 

[LegoAddict]

Thank you guys,

The feature access code was the problem. I'm just wondering why that had an effect on it after I switched the user over to a keysystem, and added her to a PRG?

Thanks!

 

[kwbMitel]

Again with the guessing, I suppose your trunks may not be supplying supervision. Additionally, I guess that the FAC has priority. If guessing correctly, the system is telling you it cannot hand off a call that has not been answered yet.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.