Before we upgraded our software last time, if I called in from outside the office and got someones voicemail I could hit 0 and it would transfer to our main queue. Since upgrading this doesnt work. We have also had some queue's change, so it is possible the queue it was going to doesnt exist anymore. Where do I edit this setting to make sure its going to the right place ?
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Pressing 0 for a Queue from voicemail
- Thread starter spazz41
- Start date
On VMPro turn Intuity mode on.
Login press F9 then in the first pulldown menu select "Intuity"
Greetzz.z..Bas
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It works! Now if only I could remember what I did...
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Login press F9 then in the first pulldown menu select "Intuity"
Greetzz.z..Bas
___________________________________________
It works! Now if only I could remember what I did...
___________________________________________
The user need to enter their pincode to enter their mailbox if you select "Intuity"
So you'll need to know why someone changed it to that mode.
You can always change it back.
___________________________________________
It works! Now if only I could remember what I did...
___________________________________________
So you'll need to know why someone changed it to that mode.
You can always change it back.
___________________________________________
It works! Now if only I could remember what I did...
___________________________________________
- Thread starter
- #4
- Thread starter
- #7
Maybe the bug was in 3.2.57 or 3.2.55. Do this. Goto a user form\voicemail tab and look at reception/breakout. You can define extensions to transfer to when 0 or 2 or 3 is pressed while listening to a users personal voicemail greeting. The bug was specific to transferring to a hunt group and not to a extension.
Do any of these destination fields contain hunt group numbers?
You can build a phantom extension that the is unconditionally forwarded to the hunt group number. Then enter this extension number into the reception/breakout.
Work it around baybee.
Do any of these destination fields contain hunt group numbers?
You can build a phantom extension that the is unconditionally forwarded to the hunt group number. Then enter this extension number into the reception/breakout.
Work it around baybee.
- Thread starter
- #9
You could add the user in the vmpro client and create a new prompt in queued and still queued for the user. Or you could add one of those clever POS or ETA actions in queued and still queued for the user. Some folks like to record silence using anything other than vmpro since vmpro would prpbably truncate silence and you would have no recording. Take the silence recording and attach it to queued and still queued for the user.
A few + ways to skin that cat.
A few + ways to skin that cat.
- Thread starter
- #12
If the call isnt answered the queue's voicemail picks it up as far as I can tell. I didnt setup a user to get this to work, in the voicemail tab I just put in the right extension for 0, but it gives me my voicemail admin greeting upon transfer...
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