Prefix issue

[MBTC]

Hi All, we are using CM 8.1. with Mix of Avaya IP and SIP phones. All phone are saving incoming call logs with access code "9". However our dialout access code is "8". User cannot dialout from incoming call log since the icoming calls are saving with prefix "9". How can i change this to "8"

There is no such thing as a free LUNCH.

 

[dialtonebone]

Have you verified the configuration in the 46xxsettings file?

 

[mjm23]

If you are using softphone, you can change it in the dialing rules. If you are using hardphones, you can check out your 46xxsettings file.

 

[MBTC]

Hi Guys,
Thanks for the info. Can you please mention which part of setting file deals with the above query?

There is no such thing as a free LUNCH.

 

[mjm23]

You may need to explore this part of the 46xxsettings file as it may also be related with the length of your extensions.

## Country Code
## For United States the value is '1'
## Valid values 1 to 999. The default value is 1.
## J129 SIP R1.0.0.0 (or R1.1.0.0), J169/J179 SIP R1.5.0, J100 SIP R2.0.0.0 and later, J139 SIP R3.0.0.0 and later, J159 SIP R4.0.3.0 and later, J189 SIP R4.0.6.1 and later
## J169/J179 H.323 R6.7 and later, J159 and J189 H.323 R6.8.5 and later
## Avaya IX Workplace 3.1.2 and later; default is "".
## Avaya Vantage Connect Application SIP R1.0.0.1 and later; default is "".
## H1xx SIP R1.0 and later
## 96x1 H.323 R6.0 and later
## 96x1 SIP R6.0 and later
## 96x0 H.323 R1.0 and later
## 96x0 SIP R2.5 and later
## SET PHNCC 1
##
## Internal extension number length
## If your extension is 12345, your dial plan length is 5.
## On 96xx phones, the maximum extension length is 13.
## This value must match the extension length set on your
## call server.
## Valid values are 3-13. The default value is 5.
## J129 SIP R1.0.0.0 (or R1.1.0.0), J169/J179 SIP R1.5.0, J100 SIP R2.0.0.0 and later, J139 SIP R3.0.0.0 and later, J159 SIP R4.0.3.0 and later, J189 SIP R4.0.6.1 and later
## J169/J179 H.323 R6.7 and later, J159 and J189 H.323 R6.8.5 and later
## Avaya IX Workplace 3.1.2 and later; default is "".
## Avaya Vantage Connect Application SIP R1.0.0.1 and later; default is "".
## H1xx SIP R1.0 and later
## 96x1 H.323 R6.0 and later
## 96x1 SIP R6.0 and later
## 96x0 H.323 R1.0 and later
## 96x0 SIP R2.5 and later
## SET PHNDPLENGTH 5
##
## International access code
## For the United States, the value is 011.
## Valid values are 0 to 4 dialable characters (0-9,*,#). The default value is "011".
## This parameter is supported by:
## J129 SIP R1.0.0.0 (or R1.1.0.0), J169/J179 SIP R1.5.0, J100 SIP R2.0.0.0 and later, J139 SIP R3.0.0.0 and later, J159 SIP R4.0.3.0 and later, J189 SIP R4.0.6.1 and later
## J169/J179 H.323 R6.7 and later, J159 and J189 H.323 R6.8.5 and later
## Avaya IX Workplace 3.1.2 and later; default is "".
## Avaya Vantage Connect Application SIP R1.0.0.1 and later; default is "".
## H1xx SIP R1.0 and later
## 96x1 H.323 R6.0 and later
## 96x1 SIP R6.0 and later
## 96x0 H.323 R1.0 and later
## 96x0 SIP R2.5 and later
## SET PHNIC 011
##
## Long distance access code
## Valid values are 0 through 9 and empty string. The default value is 1.
## if no long distance access code is needed then SET PHNLD "".
## This parameter is supported by:
## J129 SIP R1.0.0.0 (or R1.1.0.0), J169/J179 SIP R1.5.0, J100 SIP R2.0.0.0 and later, J139 SIP R3.0.0.0 and later, J159 SIP R4.0.3.0 and later, J189 SIP R4.0.6.1 and later
## J169/J179 H.323 R6.7 and later, J159 and J189 H.323 R6.8.5 and later
## Avaya IX Workplace 3.1.2 and later; default is "".
## Avaya Vantage Connect Application SIP R1.0.0.1 and later; default is "".
## H1xx SIP R1.0 and later
## 96x1 H.323 R6.0 and later
## 96x1 SIP R6.0 and later
## 96x0 H.323 R1.0 and later
## 96x0 SIP R2.5 and later
## SET PHNLD 1
##
## National telephone number Length
## For example, 800-555-1111 has a length of 10.
## Valid values are 5-15. The default value is 10.
## This parameter is supported by:
## J129 SIP R1.0.0.0 (or R1.1.0.0), J169/J179 SIP R1.5.0, J100 SIP R2.0.0.0 and later, J139 SIP R3.0.0.0 and later, J159 SIP R4.0.3.0 and later, J189 SIP R4.0.6.1 and later
## J169/J179 H.323 R6.7 and later, J159 and J189 H.323 R6.8.5 and later
## Avaya IX Workplace 3.1.2 and later; default is "".
## Avaya Vantage Connect Application SIP R1.0.0.1 and later; default is "".
## H1xx SIP R1.0 and later
## 96x1 H.323 R6.0 and later
## 96x1 SIP R6.0 and later
## 96x0 H.323 R1.0 and later
## 96x0 SIP R2.5 and later
## SET PHNLDLENGTH 10
##
## Outside line access code
## The number you press to make an outside call.
## Valid values are 0 to 2 dialable characters (0-9, *, #). The default value is 9.
## This parameter is supported by:
## J129 SIP R1.0.0.0 (or R1.1.0.0), J169/J179 SIP R1.5.0, J100 SIP R2.0.0.0 and later, J139 SIP R3.0.0.0 and later, J159 SIP R4.0.3.0 and later, J189 SIP R4.0.6.1 and later
## J169/J179 H.323 R6.7 and later, J159 and J189 H.323 R6.8.5 and later
## Avaya IX Workplace 3.1.2 and later; default is "".
## Avaya Vantage Connect Application SIP R1.0.0.1 and later; default is "".
## H1xx SIP R1.0 and later
## 96x1 H.323 R6.0 and later
## 96x1 SIP R6.0 and later
## 96x0 H.323 R1.0 and later
## 96x0 SIP R2.5 and later
## SET PHNOL 9
##
## Add Outside line access code (specified in PHNOL) when dial string start with PHNOL.
## Value Operation
## 0 Do not add PHNOL when dial string start with PHNOL (Default)
## 1 Add PHNOL when dial string start with PHNOL
## Note: For customers who would like to have pre R6.6.3 PHNOL behavior then value 1 shall be set.
## This parameter is supported by:
## J169/J179 H.323 R6.8.2 and later, J159 and J189 H.323 R6.8.5 and later
## 96x1 H.323 R6.8.2 and later
## SET PHNOLADD 1