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Predictive Dialers
- Thread starter ScottInCA
- Start date
Scott
It depends what integration is required. Because of the way predictive diallers typically work the only integration you would really need is a QSig link for the stations. Predictive Diallers dial at a rate that means there is no advantage in going on hook for a few seconds after each call so I would suggest you just need basic integration, or at least that is what our clients have typically gone for.
It would work as follows:
Agent logs on to dialler -> Dialler calls Agent's IP Office phone -> Agent Answers -> Dialler begins making calls for that agent or adds them to the pool of agents.
As most diallers operate in a blended fashion (accepting and prioritising inbound calls) you should achieve what you need this way. It should be noted that you would not get integrated reporting if you have IP Office CCC. IPO CCC would see the agent as being on one long call. However you will probably find that any good package will exceed the CCC reporting capabilities.
Are there anything specific objectives for integrating ?
It depends what integration is required. Because of the way predictive diallers typically work the only integration you would really need is a QSig link for the stations. Predictive Diallers dial at a rate that means there is no advantage in going on hook for a few seconds after each call so I would suggest you just need basic integration, or at least that is what our clients have typically gone for.
It would work as follows:
Agent logs on to dialler -> Dialler calls Agent's IP Office phone -> Agent Answers -> Dialler begins making calls for that agent or adds them to the pool of agents.
As most diallers operate in a blended fashion (accepting and prioritising inbound calls) you should achieve what you need this way. It should be noted that you would not get integrated reporting if you have IP Office CCC. IPO CCC would see the agent as being on one long call. However you will probably find that any good package will exceed the CCC reporting capabilities.
Are there anything specific objectives for integrating ?
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