Predictive Dialer for IPO 500?

[TeamPcs]

Does anyone have a product that they are using in house for calling customers to setup appointments?
Thanks

 

[kholladay]

Look at NMS Adaptive.

http://www.nms-adaptive.com/

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[Bas1234]

@kholladay, does that work with CCC?
Read/Heard something that it won't work.

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It works! Now if only I could remember what I did...
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[kholladay]

Don't know but can't think off the top of my head why it wouldn't but then again I'm not much for thinking at the moment. I'm on a mission to convert everyone to CCR now anyway.

It initiates the call and connects it to the agent if I remember how it works correctly which could be an issue for CCC from a reporting position on stats for outbound calls by agent.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[TomMills]

doesnt it setup a bunch of calls, and then as soon as one is answered it transfers to the agent and drop the others?

Never argue with an idiot. bystanders won't be able to tell the difference.

 

[amriddle01]

It sets up three calls per free agent and the first one to answer gets transferred the others drop.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[geoff84]

There are 2 versions. Progressive & Predictive. Predictive will usually set up more calls than you have agents available. Causing the problem of silent calls for the called parties, although there is legislation that is supposed to have stopped this.

 

[TeamPcs]

I guess what I am looking for is something that will call the customers and leave them a reminder message, without the option of bouncing out to a live agent.

 

[kholladay]

You want an appointment reminder like for a doctors office. Not really a predicitve dialer.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford