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Pre Announce Call to an Agent

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njd3vil

njd3vil

Technical User
Aug 8, 2007
84
US
IPO 8.1. VMPro

I have an IPO with several Hunt Groups and was wondering if i can pre-announce the call to the Agent based on the option pressed as I already have the calls tagged for the display but would be nice to be able to announce the call as well. One thing to note is that my Hunt Groups are set as Longest Waiting if that makes any difference.

Thank you,
 
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Not unless you do some sort of whisper action via vmpro. You'll use up lots of channels this way.

-Austin
ACE: Implement IP Office
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