Powerpoint hangs when converting to PDF

[kvfelton]

Greetings,

We are using Office 2000, SP1 on a W2k system and Adobe Acrobat Pro v6.0. When one user tries to convert a file to a PDF document, the progress bar pops up and the application hangs (nothing in the event log). You must go into Task Manager and end the application.

I have tried to uninstall/reinstall both PP and Acrobat, with no luck.

Any insight would be appreciated.

Thank you.

 

[who235]

Acrobat 6.0?

I would edit the conversion settings to produce the smallest file size possible. How large are the native PPT files?

Powerpoint to PDF conversion can be hairy - especially with huge files.

Also, are you "saving as" PDF, or printing to a PDF? That can make a big difference.

If it continues to fail, you might try a freeware or shareware third party converter.

Google PPT to PDF and you'll find a million.

I know that's not ideal since you have a full version of Acrobat, but sometimes it's the only way to get the output you need.

 

[kvfelton]

Thank you for the information. The PPT files are 10 Meg+, so I guess we're going to have to try something else. The funny thing is that up until about a week ago, the conversion process was working great. It works on other desktops, just not this one.

 

[who235]

How is the virtual memory on the offending computer?

You might try upping it a little to see if that helps. . .