Powerplay discard calls under 20 seconds?

[fishhead64]

MiR/Powerplay discards call shorter than 20 seconds. Is this hard coded or can we modify? Seems we get many calls shorter than 20 seconds and the call center staff would like to review them.



Thanks!
Al Feinberg
MiCollab 9.7.1.103-01
Mitel Standard Linux 11.0.106
OVA 9.4.1.8
MiVoice Business Release level: 9.4
NuPoint Unified Messaging Build: 20.6.0.4.01
Revolutions 2023.1.2
MiCC 9.4.2
MiR 7.0.0-16.0
CCMWeb
PowerPlay

 

[sarond]

If you login as 1st-tenant-admin and check System Configuration, Recording Planner > Compliance.

There could be a few rules in there regarding what to record and what not too. There is a Call Duration option so I would look there first.

 

[fishhead64]

Thanks, checked there and didn't see anything about duration.

Thanks!
Al Feinberg
MiCollab 9.7.1.103-01
Mitel Standard Linux 11.0.106
OVA 9.4.1.8
MiVoice Business Release level: 9.4
NuPoint Unified Messaging Build: 20.6.0.4.01
Revolutions 2023.1.2
MiCC 9.4.2
MiR 7.0.0-16.0
CCMWeb
PowerPlay