Powered By woes 1

[davea2]

Hi

Wondering if anyone can help with this, our ticket with Avaya is going nowhere!

Our first deployment of Powered By, via Westcon, hosted by TelAgility

About 6 sites attached.
Within each site at random times, the customer reports phones 'swapping around' i.e. Bob's phones now says Steve's phone and vice versa.
The extension number changes also.
A reboot would usually fix, sometimes they will change back on their own.

Usually oje of the affected phones in Monitor H323 status will show as Unreg

The base extenion and current user in SSA stay as they should be! It doesn't look like a 'hot desking' thing

The phones only ever swap with another one on the same site though

There are other issues related to quiet TX on SIP calls also. Intermittent.

Any ideas? Customer is understandably tetchy

 

[davea2]

Oh, hit submit too early.

I meant to add Thanks in Advance

 

[TouchToneTommy]

I've see that issue with certain cable company modems, somehow the packets get sent to the wrong phone and the extension numbers start jumping around. Put the cable modem in bridge mode and provide your own router, or even work with TelAgility to create a site-to-site VPN with them to route the voice traffic directly to them.

 

[davea2]

Thankd for the reply.

All sites are connected with FTTC and a Draytek 2862 router supplied by us.
Could try the VPN though?

Thanks for the ideas!

Cheers

 

[Manie3]

@davea2

We had this exact issue any time a client tried using a draytek router. The reason is because they use a h323 alg which you cannot turn off. Unfortunately the only way round this was to swap the draytek out.

ACSS

Just another day in the life of ME

 

[jayjr1105]

Have a client on telagility (3 sites total) with Watchguard firewalls that have little to no issues. I know Fortinet and Sonicwall work well too as you can disable all the ALG stuff. We are NOT using a VPN either. Phones just get the IPO IP address from DHCP option 242.